Contact Us
The friendly staff at Nexus Pain Care welcomes your call and looks forward to serving you! If you have any questions about our services, please call our office at (972) 498-1100. To schedule an appointment, you can call us or use our secure online appointment request form.
Phone: (972) 498-1100
Fax: (972) 498-1300
Email: info@nexuspaincaretx.com
Address:
1160 Horizon Road
Rockwall, Texas 75032
Our regular office hours are Monday to Friday, from 8 am to 5 pm. Please note that we are closed during lunchtime between 12 pm and 1 pm.
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Nexus Pain Care, and they will contact us.
If you have an urgent medical need and need to talk to Dr. Ahmed Rahman after our regular hours, please call our office at (972) 498-1100. Your call will be returned promptly.
At Nexus Pain Care, we accept Medicare and most major insurance plans. Please contact your insurance company, or you may call our office at (972) 498-1100 or email us at info@nexuspaincaretx.com to find out if we accept your plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, payment will be required at the time of service. For your convenience, we accept cash, Visa, MasterCard, Discover, American Express, as well as Care Credit. We do not accept checks.
If you have a question related to your bill or insurance, please contact our office at (972) 498-1100.
If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit.
Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.
Prescriptions and refills for established patients of Nexus Pain Care are routinely issued during our regular office hours (see above). You can make your request by calling our office at (972) 498-1100 or requesting a prescription online.
Refills are generally not issued during the evenings, weekends, or holidays, as Dr. Ahmed Rahman may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy. Please keep in mind that controlled substances cannot be refilled without an in office visit.
